To check the status of your order, log in to your account from our website. Click on ‘My Orders’ to check the status of your ongoing or previous orders.
You may also check the status of your order by clicking on the link here
Can I cancel or make changes to my order once placed?
You can cancel your order within one hour of placing the order on the website through the following mechanisms:
(i) Your account section on the website; or (ii) Chat service enabled on the website.
If an order is not cancelled within one hour, you will not be allowed to cancel the order.
A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Do you allow returns?
Returns are accepted within 48 hours of the delivery date on all orders placed on 82e.com.
Kindly follow the below steps to make sure the return request is processed smoothly.
1. Make sure all the items are returned in an unused condition along with the invoice.
2. Make sure all items are returned in their original packaging which includes price tags, labels, all packaging boxes, and/or any accessories.
Please note - All return orders are subjected to a quality assessment.
Do you allow refunds?
Yes. Refunds are allowed on all returned orders once they pass the quality assessment. Once the order is picked up, all refunds, if any, will be credited to your account in 7 working days.
When will my order ship?
All domestic orders, once processed are shipped within 7 working days.
Do you ship internationally?
Yes. Currently, we ship internationally to Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Réunion, Romania, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Antigua & Barbuda.
Note: The availability of shipping to the abovementioned territories is dependent upon our third-party logistics partners and is subject to change. We may or may not be able to ship to certain aforementioned territories basis the availability of our third party logistics partners.
Can I track my order?
You can track the progress of your existing or past orders by visiting the “My Orders” section of your account.
You will be able to track your order from our website or via a tracking link sent to you as soon as the order is shipped.
If your order has been shipped and you still cannot track it, we would request you to wait for 12 hours before trying again.
In rare cases, it might take the courier partner longer to generate a tracking link.
You may also check the status of your order by clicking on the link here.
What forms of payment do you accept?
We offer multiple and secure ways to pay for your order which include
- Credit and Debit Card
- Net Banking
- UPI
- Cash on Delivery
How are taxes calculated?
Within India -
All of our product prices are inclusive of all taxes including shipping charges within India.
For international consumers - Shipping, VAT and custom duties will be calculated by our payment gateway partners directly at checkout. Charges will vary across countries.
Product
Where can I get your products?
Our products are currently available only on 82e.com
Do you test 82°E products on animals?
We do not test on animals. All 82°E products have PETA Certification for Cruelty-free and Vegan.
What is the shelf life of 82°E products?
All 82°E products have a shelf life of 24 months.
Are 82°E products safe to use while pregnant?
Our products have not been tested on pregnant women and lactating mothers. Please consult with your dermatologist before use.
How soon do out-of-stock products return?
We work really hard to restock products that have run out of stock. Because all of our products are made from scratch, we cannot guarantee a particular date. You can stay updated on the restocking status by signing up for our emails.
Do 82°E products contain parabens?
No, 82°E products are free from sulfates, phthalates and parabens.
Can I use these products on sensitive skin?
Our products are suitable to use on all skin types including sensitive skin.
How do I know my products are authentic?
Our products are available only on our official website. If you come across any online shop selling our products please report it to care@82e.com.
How do I check whether I am allergic to the product or ingredient/s?
All 82°E products are tested clinically and are suitable for all skin types, including sensitive skin and are safe to use. If you are still unsure about the product’s reaction (if any) on your skin, you can conduct a patch test.
Follow the instructions below to conduct your own patch test -
Step 1 Apply a small amount of product onto a clean area near the jawline or behind the ear.
Step 2 Keep the area dry.
Step 3 Leave the product on for 4-6 hours before wiping it off.
Step 4
If you observe any redness, irritation or burning do not use the product. If the reaction persists, consult a dermatologist.
Account
How can I create an 82°E account?
Create an 82°E account by registering with your email address when prompted or on the top right-hand side of the page. Or, simply go to the accounts section of the homepage to register.
Can I edit my shipping/billing address?
All changes in the shipping/billing address can be made in the My Account section of the website. Once changed, your new address will be applicable on orders placed after the change is made.
Where will I find my order history?
To check your order history, log into the My Accounts section of the website and click on My Orders.
How do I change my login email or password?
To change your email id write to us on care@82e.com or click on forgot password to reset your password.
What do I do if I have forgotten my password?
To reset your password click on the forgot password button on the log-in page.
Can I/How can I add items to my wishlist?
Currently, we do not offer the option to add items to the wishlist.
Gift Card
Do you offer a physical or digital gift card?
We offer digital gift cards that will be sent to the recipient via email.
Can you add a coupon code on checkout towards the payment of a gift card order?
No. A coupon code cannot be used to purchase a gift card.
What payment methods can we use to order a gift card?
We offer multiple, secure ways to pay for your gift card order which include Credit and Debit Card, Net Banking, and UPI. However, cash on delivery (COD) is not accepted.
Can you purchase multiple gift cards in a single order?
No. Only one gift card can be purchased in one order.
Can you purchase a gift card along with other products?
No. A gift card cannot be purchased with other products.
Can you apply a gift card along with a coupon code during checkout?
Yes. A recipient can use a coupon code and gift card in one order.
What is the expiration date of a gift card?
A gift card will expire within 1 year of issue.
Can you cancel or refund/ replace a gift card?
No. Cancellations or returns are not permitted.
Can you purchase another gift card with a gift card?
No. A gift card cannot be purchased with another gift card.
Miscellaneous
How can I keep up with all updates from 82°E?
To receive updates, sign up with your email address on our homepage, to get exclusive early access to products, events, self-care rituals and more.
How can I apply for a job at 82°E?
Please send your resume to careers@82e.com and a member of our team will get in touch with you.
Do you offer wholesale?
No. We do not offer any product/s on wholesale prices.
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